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Federal Tax Authority and Planet Tax Free announce world’s most modern, 100% digital VAT-refund scheme for vacationers


The United Arab Emirates Federal Tax Authority (FTA), in partnership with Planet Tax-Free, as we speak launched the world’s most modern, 100% digital VAT-refund scheme for vacationers. The paperless process is taken into account probably the most superior answer of its form on the planet and is a mirrored image of the federal government’s steady adoption of proactive options primarily based on the idea of proactive authorities work, to fulfill the necessities of the long run and positively mirror on prospects.

The announcement was made at a joint press convention within the presence of H.E. Khalid Ali Al Bustani, Director General of the UAE Federal Tax Authority and Eyad Al-Kourdi, General Manager of Planet Tax-Free, the operator of the tax refund system for vacationers within the UAE.

The built-in modern system was demonstrated on the press convention, showcasing the power of utilizing digital invoices issued on the level of sale registered inside the authority’s system, as a substitute of conventional paper invoices. The new answer is built-in electronically between stores and the tax refund scheme, guaranteeing a seamless digital strategy of issuing, sending, modifying and saving invoices for vacationers.

Khalid Ali Al Bustani, Director General of the UAE Federal Tax Authority stated, “The launch of the brand new modern system is a part of the authority’s steady improvement plans, by adopting best-in-class requirements to boost UAE’s competitiveness in all sectors, together with tourism. This is in-line with the framework of the federal government digital technique in direction of the sensible transformation of its providers. Furthermore, specializing in the digital administration of proactive providers supplies an modern mannequin that displays the management and excellence of the federal government work system within the UAE by proactively offering providers for patrons, to finish their transactions simply, simply and shortly”.

His Excellency added; “UAE has succeeded in strengthening the foundations of probably the most superior digital infrastructures on the planet, due to the imaginative and prescient of our smart management to anticipate future methods and enhance high quality of life and sustainability. The improvement of those providers raises the general wellbeing of society and cultivates happier residents and guests.

Encouraging innovation and excellence is likely one of the fundamental elements of digital transformation to fulfill the necessities of techniques integration.”

Al Bustani added; “With this new innovation, the digital VAT system for vacationers continues to play an necessary pioneering position as one of many options that promotes the worldwide status of the UAE being a very powerful vacation spot on the worldwide tourism map because of its secure atmosphere, hospitable individuals and enticing landmarks, occasions and various touristic leisure services. The system achieves excessive satisfaction charges by customers for its easy, efficient and easy tax-refund course of for eligible vacationers”.

Tourist VAT Refund transactions elevated by 104.15% through the present yr, Al Bustani added, because the variety of transactions doubled to 2.31 million transactions through the first eight months of this yr. In 2021 1.13 million transactions have been registered throughout the identical interval, The whole worth of Tourist VAT Refunds elevated by 113.48% from the start of January to the tip of August 2022 in comparison with the identical interval in 2021, attributing this progress to the easing of world journey restrictions.

Al-Bustani burdened that these numbers mirror a powerful indication that the system is working with nice effectivity and effectiveness, which helps the circulate of vacationer visitors via the nation’s ports.

Eyad Al-Kourdi, General Manager of Planet Tax Free stated, “By leveraging digitization to ship innovation, guests to the UAE can now take pleasure in the perfect tax-free buying journey on the planet, by processing and claiming refunds on VAT via seamless digital expertise all through their keep within the nation.

In a matter of moments, customers can full a transaction, obtain a digital bill and share it immediately with Planet Tax Free. The digital tax-refund system is built-in for purchases at a spread of resorts, buying facilities, malls and different retail places. Upon departure from the UAE vacationers can use one among greater than 100 self-service kiosks accessible at departure factors, for a easy, fast and hassle-free expertise.”

During the press convention, officers estimated greater than 3.5million conventional paper invoices will go digital, leading to overwhelmingly optimistic advantages together with protecting tempo with the digital transformation technique of the nation, saving retailers as much as 5 minutes per buyer (in comparison with printing receipts), lowering friction to keep up public well being  on the level of sale and eliminating human error. The 100% paperless course of will save greater than 16,800 timber per yr and greater than 4,000 tons of carbon dioxide emissions.

The digital VAT-refund system has witnessed many expansions and developments since its launch in 2018. The system consists of built-in options to immediately hyperlink hundreds of retail shops registered with the authority and 13 air, sea and land ports. To present extra comfort for vacationers the self-service tax refund was launched to finish refunds in lower than two minutes. And in 2019, Planet Tax Free began the primary section of delivering innovation by putting in self-service kiosks at airports, then at resorts and buying malls and the departure gates of the nation, adopted by the launch of the service provider dashboard and the digital shopper portal.

The new paperless strategy makes use of a completely digital platform that integrates with registered retail service provider until techniques. Customers merely scan their passport, full their buy and their transactions are mechanically shared as a digital bill with Planet Tax Free. Customers also can view their invoices by accessing the easy-to-view shopper portal, guaranteeing vacationer tax-free buying experiences are seamless, quick and digital.

To date, Planet has served greater than 160 nationalities who’ve benefited from tax-free buying within the UAE, by way of self-service kiosks at airport departure factors throughout the seven emirates. More than 75% of shoppers full their refund submission on the airport in lower than a minute, underlining the quick, easy and easy expertise that vacationers can anticipate on their departure.



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